Borajet 2014-11-05: MORINO-ROS Carole Esteve em: Borajet Hello, > You could answer my e-mails concerning the claim for compensation planned to the passengers in case of cancelled flight(theft) (attached the regulations) > How established(constituted) the file(case) and to whom to send him(it)? > Looking forward to a very fast answer from you, > Cordially > Carole MORINO